Editorial: What to do When Everything Breaks

In this season of holiday shows and long recording sessions gearing up for summer things just break. We’ve all been there, up against a deadline, everyone is waiting, and something critical that has never had an issue just takes a dump. For me that was the story of the week. My team put on the annual Christmas show at CCC where I work. Our church’s Christmas show is usually always stressful and involves some pretty intense triggered sequences.

This year was no different. Because of some personal situations I was a little late to join the team in rehearsals. Leading up to our production week it all started with some instability with our outboard processing gear. Our soundgrid server, something that has had no hiccups in almost 4 years, just started having some random dropouts. Since the entire band runs through that gear, any dropout, no matter how short is significant. On top of that, our video matrix, which is aging but still works for us, broke down as well. The team did however get things stabilized and we were set for rehearsals. We thought we’d seen the worst of it but little did we know that more was coming. Wednesday night we held our final full rehearsal for the big show, we had a few issues but things went pretty well, then, on thursday we held our weekend service rehearsal and things went a bit nuts. The soundgrid server went haywire again with dropouts despite having received a brand new network, new cables, the works. After a long phone call with Waves tech support we thought we had a solution but remained skeptical. By this time our lighting director had pretty much finished programming for our Christmas show and despite our fog machines not working as expected, he had worked through it.

We got through our first show on friday with a fair amount of issues with our video playback system that is operated by a brand new iMac Pro. It was clear we had some issues to work through. With some work staying late we talked through a few things, helped figure stuff out, and went home mostly ready for our second show the next day. Little did we know what we would go through.

During rehearsal, our issues would really hit a climax. We soon discover that one of the video output devices has basically completely failed. We don’t have a duplicate of it so we would need to come up with another option. In the process we needed to restart the iMac Pro and when that starting to boot back up it totally lost it’s startup drive. After hearing some frustrated voices I came back to take a look and just started trying stuff one at a time to see if we could get it to come back. After re-selecting the boot drive, it came back. A huge sigh of relief because that computer drives a huge visual element it was time to keep moving forward. We redirected the triggers playing the video toward a different computer, adjusted when things get triggered and had just enough time to try it just once before the show. Once again, the show goes pretty well. God really held things together and we worked together as a team to just make it happen.

Then, during the weekend service rehearsals on saturday, the waves server glitched again. With it being too late to call Waves my TD just decided to mix without it and he pulled off a masterful mix in no time at all. Years of experience are what made that happen. I’m thankful he was mixing because I’m not sure I would have been able to do that. However, I did need to find a solution because with no full rehearsals remaining I wouldn’t have much time to develop a mix without waves. Not impossible, but if we can find a solution, that would be preferable. So because Waves tech support wasn’t able to diagnose the problem yet, I took to social media and the 4 audio groups I’m a part of. Lots of people have experienced similar issues so I was just making a list of everything I hadn’t done yet and I’d try everything. I think the clincher was a server update that had literally been released days ago that I didn’t know was out. However, I found myself still checking everything else just to be safe. We monitored the changes to the server throughout the services but still did not use it. Having sorted out the bad gear issues our lighting team was finally out front of things and we were set as well.

During our final rehearsal, we experienced one of the worst of our issues, one of our lead vocals had some health issues and we found ourselves scrambling again to prepare for whatever happens. Waves had some other issues but they worked themselves out and I was able to test out a mix without waves to see what I’d need to do if the worst happens. After rehearsing some options that might be needed during the show, it was time to clear the room and open the doors for the show. The two shows that would follow went off without a hitch. We had made it.

I tell you that story so that you know that even the most resourced and planned events can still have issues. We will all have to solve problems on the fly. The key is to respond appropriately, take a second to think, include your team, and work as quickly as possible. Doing those four things will ensure that you emerge the on the other side of adversity with friendships AND the gig in tact. The first step is to respond appropriately. This is probably my weakest area. So many times I’ve responded harshly instead of just staying level-headed. If you can master this initial stage of troubleshooting, the rest will all fall into place.

Secondly, just take a second to think. Consider the implications to your issue (i.e. what else is affected that you cannot see at this moment), weigh the options internally, and just breathe. Especially that last part. When you stop to think, just breathe. Most of us don’t respond to stress by taking a second to relax but when you do, you will always make much better decisions. Than proceed directly to step 3, include your team. It is easy to make decisions in a bubble but if you are a part of team, odds are, what you decide will affect others. Because of that, everyone needs to be on the same page. This is where producers for complicated live events can be extremely helpful. As you include your team, don’t forget to to trust them in the process. You’ve all been through the ringer, everyone has skills that are useful in a pinch, resist the urge to micromanage and let everyone help. This came into play especially during our last rehearsal as our team flexed its’ muscles and quickly prepared for all the possibilities that could happen through the show.

Lastly, work quickly. This is obviously implied but its’ importance is also key. Once everyone knows what to do, there is often a timeframe the work must be completed to be considered a useful solution. In our case we had both short and fast timeframes. So many times I’ve seen people who just always work slowly. The solution is easily attainable but they don’t forth the effort to make it happen. Each situation is different however. Sometimes you need to work slow and methodically. No matter what you have to do, if you have to stop and think again for a brief moment just to collect yourself again, do it. We all make better decisions when we remain objective and calm. When I need to do a quick routing change in my SSL I almost have to take a breath and then go at it because it is so easy to make a mistake. There are so many different ways to do things on digital consoles, the key is to find the fastest method to do it and then check your work.

When it’s all said and done, you have to be able to look back and be proud of how you handled yourself. If you finish an event, solve all the problems, and then turn around and see a wake of messed up friendships or unsatisfied customers, you’ll wish you’d done something different. Do yourself a favor, take a breath, think about your options, include your team or your customers, and get it done quickly. Hopefully this advice can help you navigate the murky waters of the holiday season when we all are up against a wall at one point or another. As always, if you have any questions, or even just need some troubleshooting advice, comment below or email me at daniel@studiostagelive.com. If you like what you are reading and want to read more, you can subscribe to this blog at this link. Each week you’ll get an email when a new post is up. Good luck on your productions and recordings, I’ll see you on the flipside next week!

Tips and Tricks: Automation Part 5

This is week five of our series on automation. In the last few weeks we have covered the pros and cons of automating and last week I walked you through my process of automating. This week, I just want to give you all some pointers to get you started. These are things that I either was told by someone who learned the hard way or learned the hard way myself or just little tips I picked up along the way. I won’t go into too much detail to keep things moving along and squeeze as many ideas in here as possible. I hope these next 6 ideas will help you get started and maybe start a conversation about what we have all been learning as we begin to push our mixes to the next level.

For me, It all starts for me with remember to take your time. So many times in my career I have been up against the clock and I rush into the solution and end up making a mistake or I let myself get all worked up to get things done that I fail to think through the situation. That rushing to the solution usually meant that I would miss something that would cost me twice as much time as if I’d taken a second to think and do what really needs to be done. If there was one thing I could tell a younger version of myself to do it’s to take a moment, breathe, and then dig in full force. Remember the phrase, “measure twice, cut once?” Well it applies to just about every problem solving situation in the tech world and especially to programming scenes into a sound console. 

Next is to check your work. I know, I know, we are rushed sometimes and you just don’t have the time. Well, make the time. Especially when it comes to those big wiring setups, doing a line check before sound check will save so much running and wasted time, under the gun no less, trying to figure out why the cymbals are showing up in the keyboard channels. This also applies to studio work. I’ve found that the higher the variety of speakers you listen to your mix in, the better you can get it sounding. In regards to automation that means taking the time to step through all of your scenes before the show and make sure what you programmed has been saved correctly. The times when I don’t do this I either make a mistake or find myself needing to do so much more just to transition between scenes that automation probably wasn’t worth it. 

The next thing to remember is to save your work often. Whether you are doing a wiring diagram on a computer, working on a sound console getting a complex show setup, or working in your DAW, save your work. Save incrementally. Save often. Much like the voting ideals here in Illinois, you should save early and often. For big shows or recordings, I’ll create multiple chains of saves so that if I need to step back in time, it’s easy to do so. Additionally, saving your work can really save your butt if you try to propagate some changes in your scenes that goes awry. There are even a few consoles out there that automatically save your showfile behind the scenes. If your console doesn’t do that, set a timer on your phone, and just do it on your own. I’d recommend for any bigger show that you automate that you create new showfiles after every rehearsal. You probably won’t need them but there will be a time when something will have happened and you’ll need those showfiles. Trust me. 

Despite all the automation, it is still important to mix. You can make as many scenes as you would find helpful but I try to just stick with one scene per item or song. This encourages me to still mix throughout the song and be alert as to what is going on around me. Remember, automation and scenes are a tool not an auto-mixer. A surefire way to know if you are automating to many things is to notice when you are hitting “go” for instrumental solos instead of just pushing the fader or if you realize your head is stuck looking at your console screen instead of looking up and mixing what you see and hear. Computers don’t know how to read rooms or respond to that solo like we do as mixers. Let the computers do what they are good at, saving a starting point for songs, and keep you doing you, mixing the song with the band. 

One thing I took awhile to learn is getting fade times right between scenes. Too long of a fade time will make your scene changes be very audibly noticeable. Too short and you may as well not even fade the source in/out at all. The best guideline I can give you is experiment with different times during rehearsal or playback and then pick the time that feels the closest to if you were actually going to manually fade inputs in and out. Each console will be a little different based on how the software actually fades but I am usually around 1.2 seconds for fading into a song and 1.8 seconds coming out a song into speech.

The last tip I wanted to give was to make sure you get comfortable with automating before you go big. I wouldn’t recommend your first show with automation be a Christmas program or a big concert. Find smaller, simpler events to experiment with and learn more about how your console works. Beyond that, once you are comfortable, really dig in and be thinking about what would be helpful. A great milestone is to get to a point where don’t need to use mutes very often. This allows for smooth faded transitions through the show which adds a nice layer of invisibility to your work. I always think that if people don’t see or hear any issues, the techs are invisible. This should be the goal. Your mixing should feel natural and transparent. Also consider using that automation to help you do things that you wouldn’t ordinarily be able to do. Before I automated I found myself always making a mute group to kill the FX returns when needed to clean up speech but now, I can just use the scene to lower the return a bit. Having just a touch of reverb helps to keep a sense of consistency to those few seconds of speech between songs. Not talking about lots here but just enough that you can just barely hear it. I discovered that once I started doing that (only with the verbs, delays are always killed) made those transitions sound audibly put together and less jarring.  Automating can also improve your FX game as well. Adjusting verbs can really bring some life to each song you may not have been able to hear up to this point. Give it a try, I promise you’ll love it. Not only will your mixes be active and responding to the band but your FX will as well and you will start to hear a difference in your mixes. 

Well, those are my six tips for mixing while automating. I recognize how basic they are and how they probably can be applied universally to mixing but I feel as though automation doesn’t have to be complicated. It can be really simple. This week I’d love to know from you what you’ve learned. What are the things you have had to learn the hard way or the things that you have found to be essential to your mixing technique in regards to automation or just mixing in general? Just write in the comments below. If you have any questions for me, drop me an email at daniel@studiostagelive.com or drop a comment below. If you’d like to know when new posts are up on the site, go to this link, and subscribe to the blog and you will get an email shortly after any new post goes live. See you next week!

Tips and Tricks: Automation Part 4

Welcome back to week 4 of our series talking about Automation. In the last few weeks we’ve talked about the pros and cons of automation but this week is when we get to the fun part. We are going to be talking about setting up console automation and my process to ensure everything goes well during the show. There are hurdles to every problem when it comes to technical issues, especially when it comes to automation, but when you prepare appropriately, the risks are minimized and you can easily reap the benefits that automation can bring.

But first, it’s important to do a quick overview of the terms involved to make sure we are all on the same page. Depending on your console, you may or may not have some of the options I’m discussing available to you, I’ll try to point out where some of those differences that I’ve noticed are as we go through this post. The first can be found in the scene creation process. The lower end of the spectrum in digital consoles often just asks you what you’d like to be “safed” out of the storing process. That is the first term I’d like to define. When it comes to automation, safe, means to protect from storing or automatic changes when scenes trigger. It basically puts that channel into “manual” mode for the lack of a better word. With more feature rich consoles, you will be able to determine safe items, either globally or per scene, what settings are stored in the scene, and what settings are recalled when the scene is triggered. Separating what is stored and what is recalled can give some pretty advanced options when it comes to creating a show but there are a few things you can do to keep it simple.

You can usually choose to one of two methods when it comes to storing settings. Some say you should only store what you need and recall everything and others say you should store everything and only recall what you’d like to change with each scene. While there are benefits to both sides of the equation, I fall in the second camp. On our console, we store every possible variable with each scene and then turn off those things we don’t want to recall with each scene. For instance, we store input gain settings but don’t recall them for most inputs except the tracks inputs, because those tracks change for each song (almost like a different input) we store and recall gain settings so the operator can maintain good levels in the preamp throughout the show. This also allows us to turn on new variables and already have a setting saved into the scene. On normal band channels we are only recalling sends, compressor/gate settings, and fader levels (and a few other things specific to our setup and console). It doesn’t have to be complicated. Than when we need to do more complex things we go into the settings and turn it on as needed. I think some people see automating as complicated because they believe you need to save everything and are afraid of that messing things up but when you keep things simple, save only what you believe you’ll use, and ease your way into it, this big hurdle becomes much smaller.

The last few terms to discuss beforehand are duplication and propagation. Not all consoles have these options so you may end up coming up with creative ways to do the same thing but these two terms can be very helpful as you begin to make your cues and find yourself needing to make global changes or make a scene really quickly. The first is duplication, which is exactly what it sounds. I use this a lot to create the basis for my shows (I’ll talk about that next) and just means I’m going to make another scene with exactly the same settings saved from my current scene into a new one. Secondly is propagation, which is a little more tricky. Sometimes you make all your scenes and realize that you need to change one setting, by the same amount or set it to a universal value, in each scene. Every board calls it something different and you should always be careful (i.e. save showfile before attempting so you can get back if you mess it up) but this allows you to make that change you wanted.

My process of setting this all up is a little bit challenging when you look at it from the outside but when you’re doing it, it just makes sense. It all starts with a good template. That means having a showfile setup with all the background settings already set. I don’t make any cues or anything special like that just things like basic EQs, compressor settings close (threshold set so nothing happens), automation setup and waiting, etc. The only cue I have in the showfile is an all off cue that has all the faders down, basically the scene we leave recalled on the console when we walk away. From that scene I copy it once and call it “Worship.” With that scene I go through soundcheck and the first run-through. The idea is to create a mix within the worship scene that is a good average for all the songs and just a good mix in general (I typically don’t dig into the FX for this scene, only the standard reverbs are engaged). This is a cue I’ll keep as well for easy reference and access if something happens with my other cues so I always have this basic cue available for use in a bind. Then, during the break between run-throughs I duplicate this cue according to how many songs there are in the set. After they are all labelled I’m ready for the next part of rehearsal. At this point I have an “All Off,” “Worship,” and a cue for each song. During that second run through as I’m mixing each song I’m able to tweak FX, adjust the vocal mix, dial in delay times, etc specific to each song. Occasionally for bigger shows I’ll take notes and remind myself where the solos are if needed. Within Multirack I’m checking during each song to see if I need to make an additional cue within Multirack to be triggered from the console. But, mixing is the easy part, the hardest part of automating a show is the transitions.

They can be made easier however. For instance, if I’m needing to make a welcome cue for the service but the band is playing underneath it, starting the first song, I’ll just duplicate the cue for the first song and place it where the welcome needs to be. In that newly made welcome cue I’ll just drop the vocal verb and voila, I have a ready-made welcome cue. If we are doing a worship focus between songs, I’ll go through the same process to duplicate the cue of the song that is being used as the underscore. For video cues, I just copy the “all off” cue I have set aside and turn up the video inputs to taste. The same goes for any cues necessary for announcements, the message, etc. If I have time I’ll make those extra cues during that run-through so that as we are checking for transitions for the band and talking through the show I can run cue to cue along with them. At first you may not be fast enough on the programming to do this but with time you will learn speed and be able to track along with the producers.

The last step is to adjust transition times. Mutes trigger usually when the button is pressed to advance the scene however some consoles allow you to have them trigger at the end of the transition. I prefer to have them trigger at the beginning so my “go” button also triggers whatever muting or unmuting I’d like to happen. Because the position of the fader is also being stored, if I want my pastors mic on for his cue immediately (instead of fading up with the transition) in the previous cue I’ll save that fader where I want it but muted than when I trigger the scene change, the mute triggers, the fader is already up, and we are good to go. With that process, I can have mics on and full volume at the instant the go button is pushed and the rest of the inputs fade out or in accordingly. As a safety precaution, I’ll often find myself flipping to the fader pages most critical to the transition and watching to make sure everything goes off without a hitch as well. However, I will admit, I do this more out of comfort than necessity. I also make sure to adjust the fade time itself. Some consoles use this time to adjust anything that is not the mute button smoothly over that period of time. My SSL L500 for instance will fade into the EQ curve I’ve assigned or removed. Things like thresholds will gradually move instead of jumping. This is often only a feature of higher end consoles but most consoles will allow for at least the fader to move slowly over that time. This is one of the biggest advantages to automation I believe, at least audibly, is that when you transition the band off, you aren’t muting, you are fading. So even if someone bumps a string or hits a note, it doesn’t slam off, it fades out.

These smooth transitions can allow the FOH technician to have more control over when things happen so he/she can feel out the room and the transition itself and execute the transition when it feels right not when things have quieted down enough so that mutes aren’t heard. For band transition I’m at least 1.2 seconds fading them in so my faders are up by the time they hit their first notes and 1.8 seconds on the way out so things are allowed to linger. Often times however I will slow it down quite a bit to help it feel smoother. These times are arbitrary to the fade curves on my console so you really need to hear how it sounds on your console and go with the times that feel right.  By that I mean, don’t trigger the fades so they are very audible (i.e. instead of letting the band ring out naturally you trigger the transition and they are faded out electronically), trigger the fades when it feels like it should be happening. It’s a subtle difference but will make a big impact. Often times I’m doing the time changes and last minute programming either after rehearsal is over on Thursday or before it starts on Saturday so I get a full run-through with my programming and can check that everything is good. From there it is smooth sailing. Every time we play the song I can improve the mix, feel out the room, make a few changes, see how the crowd is responding, make a few changes, etc. Automation allows me to really be able to refine my mix and end up with a great and consistent product, each and every week.

Lastly, if you find yourself realizing that you need to change that compression setting globally, here is where propagation happens. If your console can do it you usually have a choice to set a universal value to the variable or alter it, say +5, to whatever value is saved. Just make sure that if you try this, save your showfile beforehand. Just do it. You’ll thank me later. If your console cannot do it, just quickly step through each applicable scene and make the change. Issues like this are why I always advocate making the worship cue first and automating second. Yes you can save time if you have pre-made cues but you might end up losing that time later making tiny changes like what I just talked about. Get a good mix first, than automate second.  Resist the urge to duplicate cues until you are sure you like what you have.

With that I wanted to challenge everyone this week, if you aren’t automating, just take a few minutes and think about it again. Look at your console, see what you can do, and really evaluate if not doing it is really better for your situation. Even if all you did was create that worship cue and a couple speech cues, that would really bring so much consistency to your mix and I know your bands are asking for that. Even if step one is really getting a template put together so that you can begin to automate in a little while, just try it. If after doing it for a few weeks, you’re struggling, you’ve had some issues, and you just aren’t comfortable, great, than you know it’s not for you. But I have yet to meet someone that really tried it, stuck with it long enough to know, and realized that they were better mixers without it. Just a few scenes can go a long way, you don’t have to create a scene for everything to start. If you have questions or need help translating this post in particular to your board please leave a comment below or email me at daniel@studiostagelive.com. Next week I’m going to end the series by going through a bit of checklist for automating and mention a few things I’ve learned while automating sound boards myself. If you want to get an email when next week’s post is up, follow this link, and subscribe to my blog. You’ll receive a weekly notification when a new post is up. That’s all for now, happy automating!